Transfer & Cancellation

Requests for transfer or cancellation must be received by the head office at least 5 weeks prior to the first choice test date. If it is less than 5 weeks from your test date, refunds and test date transfers will only be considered for Special Circumstances.

The following are considered Special Circumstances for Test-Day transfer or refund:

• Serious Illness — hospital admission or serious injury: accompanied by a medical note from a registered Medical Doctor.
• Loss or Bereavement — death of a close family member: accompanied by a death certificate.
• Hardship/Trauma — victim of a crime, victim of a traffic accident: accompanied by police report.
• Military Service — enlist: accompanied by a letter from government.

All transfers or cancellation will be subject to a $70.00 administration fee. For all transfer or cancellation requests please complete the following forms and email, fax or mail to the IELTS office:

• Payment Form (pdf)
• Request for Refund or Test Day Transfer Form (pdf)
• Special Circumstance requests require appropriate documentation and/or evidence including but not limited to medical certificate from a registered medical doctor, a death notice, certificate, police report or government letter

If you qualify for a Special Circumstance transfer or cancellation after test day, the transfer or cancellation request must be obtained no later than 5 days after the test date.

Test takers who miss the timeline will NOT receive a transfer or cancellation and MUST reapply.

All refunds and test date transfers are subject to a $70.00 fee. There are no exceptions.

Refunds: Refunds may take 2–3 weeks for processing (the fee test takers pay minus $70).