Transfer & Cancellation

Requests for transfer or cancellation must be received by the head office at least 28 days (4 weeks) prior to the first choice test date. If it is less than 4 weeks from your test date, refunds and test date transfers will only be considered for special circumstances.

The following are considered special circumstances for test day transfer or refund:

• Serious illness — hospital admission or serious injury: accompanied by a medical note from a registered medical doctor.
• Loss or bereavement — death of a close family member: accompanied by a death certificate.
  
• Hardship/trauma — victim of a crime, victim of a traffic accident: accompanied by police report.
• Military service — enlist: accompanied by a letter from government.
  

All transfers or cancellation will be subject to a $85.00 administration fee. For all transfer or cancellation requests, please complete the following forms and email, fax or mail to the IELTS office:

• Payment Form (pdf)
• Request for Refund or Test Day Transfer Form (pdf)
• Special circumstance requests require appropriate documentation and/or evidence including but not limited to medical certificate from a registered medical doctor, a death notice, certificate, police report or government letter.
  

If you qualify for a special circumstance transfer or cancellation after test day, the transfer or cancellation request must be obtained no later than 5 days after the test date.

Test takers who miss the timeline will NOT receive a transfer or cancellation and MUST reapply.

All refunds and test date transfers are subject to a $85.00 fee. There are no exceptions.

Refunds: Refunds may take 2–3 weeks for processing (the fee test takers pay minus $85).