Rules and Regulations

On test day test takers must bring:

• The EXACT SAME, ORIGINAL and VALID identification document test takers registered with. IELTS ONLY accepts Passport or Canadian Permanent Residence Card as ID document. The piece of identity must match what test takers have indicated on their application form. The ID must not have expired before the test date.
  
• If test takers registered with their passport and go to the test with their Permanent Residence Card, they are NOT permitted to take the test; and vice versa. Photocopies or expired documents will not be accepted. The ID test takers bring must contain a number, a signature, a date of birth, a photograph and an expiry date. If test takers do not present the original documents with required items, they will not be admitted to test and will have to re-apply. There is no refund or cancellations for bringing the wrong or expired ID.

Test takers will be allowed to have a clear bottle of water with the label removed. No other items will be permitted in the test room.

Absolutely no personal belongings (including pencils, pens, white-outs or erasers), electronic devices (such as cell phones, smartwatches, AirPods, etc.) or food are allowed in the testing room. Test takers will only be allowed to use pens supplied by the Test Centre. Any test taker who retains these in their possession will be disqualified. A cloak room will be available to secure personal items during the test. Please do not bring valuables on test day. Please note that IELTS assumes no responsibility for lost or stolen property.

Test takers must NOT:

• Impersonate another person or have another person impersonate themselves.
  
• Attempt to cheat, copy the work of another test taker or disrupt the test.
  
• Use, or attempt to use, a dictionary, pager, spell-checker, electronic recorder or cell phone for the duration of the test. Any test taker doing so will be disqualified.
• Talk to or disturb other test takers once the examination has started.
• Smoke or eat in the examination room.
• Reproduce any part of the test in any format/medium. Any test taker doing so will have their test results disqualified and be liable to prosecution.
• Remove any materials used during the examination. This includes, but is not limited to, examination papers, speaking task cards, answer papers or working papers.

Test Day Complaint Procedure

At Conestoga College IELTS Test Centre, we are committed to delivering services of the highest global standard to all our test takers.

Who can make a complaint?

A complaint may be submitted by the individual directly affected by an issue. Alternatively, a complaint may be lodged by someone acting on behalf of the affected individual, such as a parent or guardian, if the test taker is under 18 years of age.

When and how to make a complaint

If you experience any issues during the morning session on the test day, you must raise your concern before your Speaking test. If the issue relates to the Speaking test, you must raise your concern before leaving the venue.

All complaints must be submitted on the test day itself and cannot be accepted afterwards. Please use the official IELTS Complaint Form, available from the Test Day staff.